Question 1

Does PrimeBase sync with Google Calendar and Outlook?

Accepted Answer

Yes. Two-way sync with both. Bookings made in PrimeBase appear in your connected calendar. Blocks you set in Google or Outlook prevent double-bookings in PrimeBase. Connect as many calendars as your team needs.

Question 2

Can clients book their own appointments?

Accepted Answer

Yes. Send them a booking link or expose the booking page in their client portal. They pick a slot, fill in any intake form, and get a confirmation email — without logging in or going back and forth by email.

Question 3

How does conflict detection work?

Accepted Answer

When you book an appointment, PrimeBase checks the assigned staff member's availability in real time — including any blocks in their connected external calendars. If there's a clash, it flags it before confirming and suggests the next available slot.

Question 4

Can I send reminders before an appointment?

Accepted Answer

Yes. Set automated reminder emails at intervals you choose — 24 hours before, 1 hour before, or both. Clients also get a reschedule and cancel link in every reminder so they can update on their own.

Question 5

Do appointments connect to the CRM?

Accepted Answer

Every appointment is linked to a customer record. You see full history — past meetings, deals in progress, notes — before the call. No switching tabs. No re-entering names.

Question 6

Is there a mobile app?

Accepted Answer

Yes. View your schedule, see upcoming appointments with customer context, and get push notifications when a client books, reschedules, or cancels — on iOS and Android.

Question 7

What is appointment scheduling software?

Accepted Answer

Appointment scheduling software lets customers book time with you (or your team) directly — without phone calls or email back-and-forth. It integrates with your calendar, prevents double-bookings, and sends automated confirmations and reminders. PrimeBase's scheduling module is built into the CRM, so every appointment is tied to a customer record with full history.

Question 8

Does PrimeBase replace Calendly?

Accepted Answer

Yes for most use cases. PrimeBase scheduling covers public booking pages, real-time availability, conflict detection, calendar sync (Google + Outlook), automated reminders, and intake forms. The advantage over Calendly: every booking is tied to a CRM record automatically, with full customer history, billing, and project context — not a name and email floating in a separate tool.

Question 9

Does the scheduling module work for service businesses with multiple staff?

Accepted Answer

Yes. Each team member has their own calendar, availability rules, and appointment types. The booking page can show one specific staff member, the whole team, or "any available" — with conflict detection across everyone. Bookings are auto-assigned and synced to each person's connected Google or Outlook calendar.

Scheduling that knows your customers.

Your booking tool has no idea who the customer is.

Book smarter. Show up prepared. Never double-book.

Calendar view with full team availability.

Conflict detection. No more double-bookings.

Google Calendar and Outlook. Synced.

Shareable booking links.

Auto reminders. Fewer no-shows.

Intake forms before the meeting.

Reschedule and cancel flows.

Branded confirmations. Sent automatically.

Clients book from their portal. No email needed.

Every appointment knows who it’s with and why.

What people ask before they switch.

Stop chasing time slots. Start showing up prepared.