Request account deletion

Overview

At PrimeBase, we respect your right to control your data. You can delete your account — and the personal data associated with it — at any time, directly from the product. This page explains how.

If you have questions about account deletion or need help with the process, email support@primebase.io. A real person will reply within one business day.

How to request account deletion

You can request account deletion directly from within the PrimeBase application:

Mobile app (iOS & Android)

• Open the PrimeBase mobile app.
• Navigate to Settings from the main menu.
• Scroll to the Account section.
• Tap Delete Account.
• Review the information about what will be deleted.
• Tap Continue, type DELETE in the confirmation field, and tap Delete Account to confirm.

Web app

• Sign in to PrimeBase at app.primebase.io.
• Click your profile icon and open Profile (or Account Settings).
• Scroll to the account section and click Delete Account.
• Review the information about what will be deleted.
• Click Continue, type DELETE in the confirmation field, and click Delete Account to confirm.

What happens when you delete your account

When you confirm deletion, the following happens immediately:

• Your account is deactivated and you are signed out across all devices.
• Your user profile is marked for deletion (soft-deleted) and enters the 30-day recovery window.
• Your membership in all organisations is removed.
• If you are the sole member of any organisation, that organisation and its data are scheduled for deletion together with your account.
• You will not be able to access PrimeBase with this account during the recovery window unless you choose to restore it.

What data is deleted

The following data is deleted when you request account deletion:

• User profile data — your name, email address, profile information, and account settings.
• Organisation memberships — all records of your membership in organisations.
• Single-user organisations — any organisation where you are the owner and sole member is scheduled for deletion along with your account.
• Business data — everything you created or uploaded in single-user organisations, including:
  • Customer records and contact information
  • Vendor records and bills
  • Projects, tasks, and milestones
  • Appointments and calendar entries
  • Financial records, invoices, estimates, and transactions
  • Inventory items, batches, and stock movements
  • Documents, contracts, and files
  • Notes, activity history, and audit metadata tied to your account

30-day recovery window

Account deletion is a significant action, so we provide a 30-day recovery window in case you change your mind or the request was accidental.

• Your account and all associated data are retained for 30 days after deletion is requested.
• During this window, simply sign in with your email and password (or OTP) to trigger account restoration.
• When you sign in during the recovery window, you'll see a prompt to restore your account.
• All your data, organisation memberships, and access are fully restored on restoration.
• After 30 days, deletion becomes permanent. Data cannot be recovered, even by us.

Organisation ownership and team accounts

PrimeBase organisations (workspaces) may have multiple members. Before deleting your account, you must address ownership:

• Owner of an organisation with other members — you must transfer ownership to another active member before your account can be deleted. This ensures the organisation can continue to function. The in-app delete flow will block you and show instructions if this applies.
• Sole member of an organisation — the organisation is scheduled for deletion along with your account, and can be recovered together within the same 30-day window.
• Non-owner member of an organisation — you can delete your account immediately. The organisation continues unaffected; your seat becomes available for the owner to reassign.

What we may retain after deletion

Some information must be retained even after account deletion, either because the law requires it or because legitimate business needs (such as fraud prevention or financial-record-keeping obligations) require it. This is limited and proportionate.

• Tax and accounting records — invoices, payment records, and tax-relevant transactions may be retained for the period required by applicable tax law in our operating jurisdictions.
• Anonymised aggregate metrics — we may retain de-identified usage statistics that cannot be linked back to you.
• Records of the deletion request itself — so we can demonstrate that we honoured your request.
• Information related to abuse, fraud, or security incidents — minimal information needed to prevent recurrence or comply with legal obligations.

We never retain your customer content (records, documents, files) past the 30-day recovery window unless we're under a specific legal obligation to do so.

Connected third-party integrations

If you connected third-party services to PrimeBase (for example, Google Calendar or Gmail), deleting your PrimeBase account removes the OAuth tokens we stored and stops PrimeBase from accessing those services.

However, you may also want to revoke PrimeBase's authorisation directly from the third-party service's account settings — this is the cleanest way to ensure the third party also drops any record of the connection on their side. For Google, visit your Google Account permissions page.

How we verify deletion requests

For in-app deletion requests, we treat your signed-in session as verification. For email-based requests (when you can't access the app), we verify by replying to the email address on file for the account and confirming the request before proceeding. We may ask for additional verification information in cases where the account shows unusual activity or is the subject of a dispute.

Special situations

Compromised account

If you believe your account has been compromised and you can't regain access, email support@primebase.io immediately. We'll lock the account, verify your identity, and either restore access or process deletion on your behalf.

Deceased user

If you are a legally authorised representative of a deceased PrimeBase user (executor, next of kin, or similar), email support@primebase.io with documentation (such as a death certificate and proof of authority). We'll work with you to either close the account or transfer ownership of any organisations the user owned.

Re-registering after deletion

After your account is permanently deleted (i.e. after the 30-day window has closed), you're welcome to sign up again with the same email address. This will be treated as a fresh account — we don't carry data over from the deleted account.

Need help?

If you have questions about account deletion, need help with the process, or run into any issues, email us. A real person reads support inbox and we aim to respond within one business day.

• Email us anything · support@primebase.io