PrimeBase Privacy Policy
Last updated: January 11, 2026
At PrimeBase, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform and services.
By using PrimeBase, you agree to the terms outlined below. If you do not agree, please do not use the Service.
1. Who We Are
PrimeBase is a unified business operations platform developed by VividSphere LLP, headquartered in Bangalore, India.
We are committed to safeguarding your personal and organizational data in compliance with global standards like GDPR and other applicable privacy laws.
2. What Information We Collect
We collect the following types of information:
a. Account Information
- Name, email address, and organization name
- Password (securely hashed and salted)
b. Business Data
- Customer, vendor, project, appointment, and financial data that you or your team enter while using the platform
c. Usage Information
- Log data, device info, and usage patterns to improve the product experience
- Browser type, IP address, time zone, and pages visited
d. Communication Data
- Feedback, support messages, and communications sent to us
3. How We Use Your Information
We use your data to:
- Provide and improve our services
- Respond to your requests and support tickets
- Send you important updates and feature notifications
- Analyze usage trends and improve product performance
- Maintain the security and integrity of the platform
We do not sell or share your personal data with third parties for advertising.
4. Data Security
We take data protection seriously:
- Sensitive data is encrypted at rest and in transit
- Role-based access control (RBAC) and audit logs are built in
- Secure infrastructure hosted on trusted cloud platforms
- Strict internal access policies
For more details, see our Data Security page.
5. Cookies and Tracking
We use minimal, privacy-friendly cookies for:
- Session management
- User authentication
- Performance and analytics (anonymized and aggregated)
You can disable cookies in your browser, though some features may not function properly.
6. Your Rights
If you are located in the EU, UK, or jurisdictions with data protection laws, you may:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Request data export
To exercise any of these rights, email us at support@primebase.io.
7. Third-Party Services
We use third-party services for hosting, authentication, and analytics. These providers are selected carefully and are contractually bound to handle your data securely and compliantly.
8. Data Retention
We retain your data as long as your account is active or as necessary to fulfill legal, regulatory, or operational requirements. You may request deletion at any time.
9. Children's Privacy
PrimeBase is not intended for use by individuals under 18. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy as needed. If material changes are made, we'll notify you through the platform or via email.
11. Contact Us
If you have any questions about this policy or how we handle your data, please contact: