Terms of Service

Who we are

PrimeBase is a software platform developed and operated by VividSphere LLP, based in Bangalore, India (“PrimeBase”, “we”, “us”). When we refer to “the Services”, we mean the web application, mobile apps, customer and vendor portals, marketing site, and APIs published at primebase.io, together with any related features, downloads, and integrations.

These Terms of Service (the “Terms”) govern your access to and use of the Services. By signing up, signing in, or otherwise using PrimeBase, you agree to be bound by these Terms. If you don't agree, please don't use the Services.

Service changes and feedback

PrimeBase is an active product. We ship updates regularly and refine features over time. As part of operating the Services:

• Features and performance may change, improve, or be added. We document significant changes in our changelog and email account admins when something material affects how you use the product.
• We may modify, suspend, or discontinue portions of the Services where reasonably necessary. Where possible, we'll give advance notice.
• If you share feedback, bug reports, or feature ideas, we may use them to improve PrimeBase without obligation to compensate you or implement them.

Eligibility

To use PrimeBase, you must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the organisation you represent. If you're using PrimeBase on behalf of a business, you confirm that you're authorised to bind that business to these Terms.

Your data

You retain all rights, title, and interest in the data you upload to PrimeBase (your “Customer Content”) — customer records, projects, documents, invoices, accounting entries, files, and anything else you create or import into your workspace.

You grant PrimeBase a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process your Customer Content solely as needed to operate the Services, provide support, prevent abuse, and back it up. That's it. We don't use your Customer Content to train AI models, sell it to third parties, or share it with advertisers. See our Privacy Policy for the full picture.

You are responsible for the legality of the Customer Content you put into PrimeBase, for having the rights necessary to upload it, and for honouring the privacy rights of the people whose data you process through the Services.

Accounts and access

You're responsible for keeping your account credentials confidential and for all activity that happens under your account. If you suspect unauthorised access, tell us immediately at support@primebase.io.

Workspace admins can invite, remove, and assign roles to other users in their workspace. The admin who created the workspace is responsible for managing access and ensuring that the people they invite agree to these Terms.

We may suspend or terminate access for accounts that violate these Terms, applicable law, or that pose a security or integrity risk to the Services or other customers.

Acceptable use

You agree not to use PrimeBase to:

• violate any law, regulation, or third-party right;
• attempt to gain unauthorised access to any part of the Services, other customers' workspaces, or our underlying infrastructure;
• interfere with or disrupt the Services, including by injecting malware, running automated scrapers, or overwhelming our endpoints;
• reverse-engineer, decompile, or attempt to extract the source code of the Services, except to the extent that this restriction is prohibited by applicable law;
• resell, sublicense, or commercially exploit the Services beyond their intended use without our written permission;
• send spam, phishing messages, or other unsolicited communications through the Services;
• impersonate any person or entity, or misrepresent your affiliation with one;
• upload or distribute content that is unlawful, infringing, defamatory, or abusive.

Third-party services and integrations

PrimeBase can connect to third-party services and integrations — for example, Google Calendar, Gmail, payment processors, and other tools you choose to authorise from your workspace. When you connect a third-party service:

• Your use of that service is governed by the third party's own terms and privacy policy, not ours.
• We share only the data the scopes you granted allow, and only while the integration is enabled.
• We're not responsible for the availability, security, or behaviour of third-party services, or for what they do with the data you authorise them to receive.
• You can disconnect any integration at any time from your integration settings. Doing so stops further sharing immediately.

If a third-party integration is critical to your use of PrimeBase, we recommend reviewing that provider's terms before connecting it.

Confidentiality

You acknowledge that the Services, including non-public features, roadmaps, designs, and technical details that you may encounter as a customer, may contain confidential information of PrimeBase. You agree not to disclose this information to third parties without our prior written consent, except as required by law.

Intellectual property

All rights, title, and interest in the PrimeBase platform — including the software, user interface, design, trademarks, logos, and documentation — remain the exclusive property of VividSphere LLP and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms. Nothing in these Terms transfers ownership of any part of the Services to you. Your Customer Content remains yours, as set out in §4.

Copyright complaints

We respect intellectual property rights and expect our customers to do the same. If you believe content uploaded to PrimeBase by a user infringes your copyright, send a written notice to support@primebase.io with the subject line “Copyright complaint”. Your notice should include:

• your name, address, telephone number, and email;
• a description of the copyrighted work you believe has been infringed;
• the location (URL or workspace identifier) where the allegedly infringing material appears;
• a statement, made in good faith, that the use is not authorised by the copyright owner, its agent, or the law;
• a statement that the information in your notice is accurate, and that you are the copyright owner or authorised to act on its behalf, under penalty of perjury;
• your physical or electronic signature.

On receipt of a valid notice, we may remove or disable access to the allegedly infringing material and notify the customer who uploaded it. The customer may submit a counter-notice if they believe the material was removed in error. We may terminate the accounts of customers who repeatedly infringe.

Fees and billing

Paid plans are billed in advance on a monthly or annual basis, depending on the plan you choose. By signing up for a paid plan, you authorise us (or our payment processor) to charge the payment method on file for the recurring subscription fees, plus any applicable taxes.

Fees are non-refundable except where required by law. If you cancel a paid plan, you'll retain access through the end of your current billing period; we won't pro-rate refunds for unused time. We may change pricing for new billing periods; we'll give you advance notice by email before any price change takes effect.

If a payment fails, we'll attempt to charge again and notify the workspace admin by email. Sustained non-payment may result in suspension or downgrade of your workspace.

Mobile app subscriptions

If you subscribe to PrimeBase through the Apple App Store or Google Play Store, your subscription is subject to that store's billing terms in addition to these Terms:

• Payment. Your Apple Account or Google Play account is charged at confirmation of purchase. The price shown in the app is the store's localised price for your region.
• Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the renewal date.
• Cancellation. You must cancel through the store — Apple ID settings or Google Play → Subscriptions — not through PrimeBase. We cannot cancel or modify a store subscription on your behalf.
• Refunds. Refunds for App Store and Google Play purchases are governed by Apple's and Google's own refund policies. We cannot issue refunds for amounts charged by the stores.
• Price changes. The stores notify you of price changes in advance; continuing your subscription after that notice constitutes acceptance.

For help navigating a store subscription — finding cancellation settings, requesting a store refund, or understanding your billing history — write to us at support@primebase.io and we'll walk you through it.

Limitation of liability

To the maximum extent permitted by law, PrimeBase and VividSphere LLP will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, business, profits, goodwill, or other intangible losses, arising from or related to your use of the Services.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Services will not exceed the amount you paid us for the Services in the twelve months immediately preceding the event giving rise to the claim, or USD 100, whichever is greater.

The Services are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except where these warranties cannot lawfully be disclaimed.

Indemnification

By you. You agree to defend, indemnify, and hold harmless PrimeBase and VividSphere LLP from any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your Customer Content; (b) your use of the Services in violation of these Terms or applicable law; or (c) your infringement of any third-party right, including intellectual property or privacy rights.

By us. We will defend, indemnify, and hold you harmless from any third-party claim that the Services, as provided by us and used in accordance with these Terms, infringe a valid intellectual-property right. This obligation does not apply to claims arising from your Customer Content, your modifications to the Services, or your combination of the Services with anything we did not supply.

Each party's indemnity obligation is conditioned on the indemnified party: (i) promptly notifying the indemnifying party of the claim in writing; (ii) giving the indemnifying party sole control of the defence and settlement; and (iii) providing reasonable cooperation. Neither party will agree to a settlement that admits fault or imposes obligations on the other without prior written consent.

Termination

You can stop using PrimeBase at any time. To close your workspace, go to Settings → Account → Close workspace, or email support@primebase.io. We'll hard-delete your Customer Content within 30 days of closure and confirm by email when it's done.

We may suspend or terminate your access to the Services if you materially breach these Terms, if your account poses a security risk, or if we are required to do so by law. Where reasonable, we'll give you notice and an opportunity to cure the breach before terminating. Upon termination, your right to access the Services ends immediately, but you may export your data within a reasonable window before deletion.

Changes to these Terms

We'll update these Terms as PrimeBase evolves. When we do, we'll change the “Last updated” date at the top, and — if the change is material — we'll notify account admins by email before it takes effect, with enough time for you to export and delete first if you'd prefer to leave. Continued use of the Services after a change means you accept the updated Terms.

General provisions

Entire agreement. These Terms, together with our Privacy Policy and any order forms or written agreements you enter into with us, constitute the entire agreement between you and PrimeBase regarding the Services and supersede all prior agreements, proposals, and communications on the same subject.

Severability. If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. A waiver is only effective if it's in writing and signed by an authorised representative.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of substantially all of our assets, on notice to you.

Force majeure. Neither party will be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, government action, internet or utility outages, or events of comparable magnitude.

Notices. Legal notices to PrimeBase should be sent by email to support@primebase.io. We may give notice to you by email to the address on file for your workspace, by in-product notification, or by posting on our website.

Governing law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict-of-law principles. The courts of Bangalore, Karnataka, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction.

Contact us

The fastest way to reach the team responsible for these Terms is by email. A real human reads it and we aim to respond within one business day.

• Email us anything · support@primebase.io